Over de rol: 

1. Scope of position
Associate Customer Support is responsible for
providing comprehensive Voice support to its
Customers. This includes offering end user
support whilst delivering a high level of
customer service and quality of service.

2. Key responsibilities
Handle phone calls with customer queries and
provide resolution to end users.
Escalate priority issues per Client specifications
to the immediate lead as applicable.
Provide inputs on process changes and best
practices.
Stay updated with new updates, process
changes and updates.
Maintain Exemplary Attendance and Punctuality

3. Key Deliverables (KRA Measure)
Provide exemplary customer satisfaction
Meet quality standards on all handled contacts
Complete hours of staffed time on all rostered
days
Handle contacts while maintaining the targets

4. Skills/qualifications required
- Strong verbal communication skills in
German language Minimum Proficiency
level of C1
- Excellent German Comprehension skill-
Should be able to read, comprehend and
write in German language.
- Customer Centric Mindset
- German Culture awareness
- Excellent customer service skills
- High problem-solving skills
- Should know basics of computer and
knowledge of MS Office (Word, Excel,
PowerPoint) and

- latest operating systems
- Able to handle complex activities with
excellent quality.
- Ability to work in Highly dynamic and high
call volume environment.
- English language skills are preferred (not
mandatory)
- Typing 25 WPM and 85% accuracy. Ability
to present value-adding solutions to
customers.
- Passionate towards serving the customer
and displays high levels of customer
obsession.
- Flexible to work in rotational shift
/National Holidays/Weekends
- High emotional intelligence and soft skills
with the ability to serve high-profile
customers.
- Achieve goals on time with excellent
customer care
- Ability to learn, acquire knowledge and
develop
- Preferable experience in a contact center
or customer service Environment