About the Role: 

Description: Please note: As this is a role in the financial services sector, criminal background and credit checks are undertaken to complete any successful applications. To complete the process, you will need to show that any defaults, CCJ's or IVA's have been resolved.

Our company is looking for a Customer Service Representative to join our dynamic team. The successful candidate will be responsible for engaging customers, collecting information about their needs and using it to guide them through the banking process. In this role, candidates will be taking information from customers, answering calls from and providing customers with information and solving any queries they may have.

We are looking for 6 months customer service experience (from any environment). You will need to demonstrate the ability to communicate clearly and confidently with all customers, whether managing a general enquiry, a complaint or talking to someone in a vulnerable situation. You will be naturally inquisitive, be able to ask good questions to uncover any issues, demonstrate active listening and be able to respond in a compassionate and empathetic manner.

PAY RISE AVAILABLE AFTER ONLY 20 WEEKS!!

This is not a sales role! Inbound customer service calls only.

The salary is a full-time salary with no earnings based on commissions!

This role can be 100% work from home after 6 months.

Responsibilities:
• Work in professional fast-paced environment.
• Representing a major UK Bank
• All inbound calls (No outbound calls or sales involved)
• Customer service and resolution
Benefits
• Fortnightly Pay
• Pay rise available after 20 weeks!
• City Centre location
• Employee incentives
• Company events
• 28 days’ holiday – increasing 1 day per year of service
• On-site parking
• Private medical cash plan
• Major retail and insurance company discounts
• Discounted onsite canteen
• Referral programme
• Work from home available after 6 months
• Working in the financial services sector
• Great progression opportunities
Full-time 40 hour per week contract.