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Quality Analyst





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Job Type:


Salary Per Month:




What's in it for you?

    • Excellent salary up to 1, 600 Euros per month, on 14 salaries per annum
    • 25 days of paid annual leave
    • Private medical plan and life insurance tuition reimbursement
    • Airport pick up upon arrival
    • Support in obtaining National Insurance and Bank Account
    • 10% performance bonus paid monthly
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About the Role: 

As a Swedish speaking Quality Analyst your role will include listening to and monitoring associate calls for customer satisfaction according to the client’s specified policies, thresholds, and procedures. You will be leading and guiding a team by providing giving feedback directly to Agents, collecting data by conducting customer call evaluations and sharing your findings with the Team Leads in a meaningful and constructive manner.
This is a full-time vacancy on 40 hours a week basis, with 8 hours shifts (between 09:00am to 18:00pm).

Achieve monthly monitor targets as a team effort
Improve customer satisfaction scores and trends
Provide and track actionable feedback to team leads for coaching opportunities
Recommendations for improved performance
Deliver consistent high-quality customer service.
Escalate department issues as appropriate

Consultant Details: 

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George Doulkeridis

+44 7801 567205

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