About the Role: 

Danish-speaking Customer Service Agent in Lisbon - Accommodation provided
We are looking for a Danish-speaking Customer Service Agent to join our team in Lisbon. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our Danish-speaking customers via phone, email, and chat. You will help customers with a variety of issues, including order tracking, product questions, and technical support. You will also work closely with other members of the customer service team to ensure that our customers have a positive experience with this major mattress brand.
Key Responsibilities:
• Respond to customer inquiries and resolve issues via phone, email, and chat
• Provide technical support for our products and services
• Assist with order tracking and product questions
• Communicate effectively with customers and team members
• Work collaboratively with other departments to ensure customer satisfaction
• Maintain accurate records of customer interactions
Requirements:
• Fluent in Danish and English (both written and spoken)
• Excellent customer service and communication skills
• Ability to multitask and prioritise tasks effectively
• Strong problem-solving skills
• Comfortable working in a fast-paced environment
• Previous experience in customer service is preferred, but not required
Benefits:
• €1500 per month x14months
• €100 per month in a performance related bonus
• Relocation support to Lisbon including accommodation provided for €280 per month
• Food card allowance of €7.23 per day
• Healthcare provided after some tenure
• Dynamic and multicultural work environment in a new office right by the sea
If you are interested in this position, please apply with your resume and a cover letter in English. We look forward to hearing from you!
Job Description
Danish-speaking Customer Service Agent in Lisbon - Accommodation provided
We are looking for a Danish-speaking Customer Service Agent to join our team in Lisbon. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our Danish-speaking customers via phone, email, and chat. You will help customers with a variety of issues, including order tracking, product questions, and technical support. You will also work closely with other members of the customer service team to ensure that our customers have a positive experience with this major mattress brand.
Key Responsibilities:
• Respond to customer inquiries and resolve issues via phone, email, and chat
• Provide technical support for our products and services
• Assist with order tracking and product questions
• Communicate effectively with customers and team members
• Work collaboratively with other departments to ensure customer satisfaction
• Maintain accurate records of customer interactions
Requirements:
• Fluent in Danish and English (both written and spoken)
• Excellent customer service and communication skills
• Ability to multitask and prioritise tasks effectively
• Strong problem-solving skills
• Comfortable working in a fast-paced environment
• Previous experience in customer service is preferred, but not required
Benefits:
• €1500 per month x14months
• €100 per month in a performance related bonus
• Relocation support to Lisbon including accommodation provided for €280 per month
• Food card allowance of €7.23 per day
• Healthcare provided after some tenure
• Dynamic and multicultural work environment in a new office right by the sea
If you are interested in this position, please apply with your resume and a cover letter in English. We look forward to hearing from you!