About the Role: 

Customer Service Representative with English - Sofia (Hybrid)
Are you looking for a new career opportunity? This is your chance to work in a progressive and fast-paced environment! Showcase your skills and be recognised for your achievements as a Customer Service Representative. we provide exceptional customer service to our clients while making a better community for our employees.

Join us and take pride in being part of a global team who bring their “A” Game every day. Our Customer Service Representatives are passionate about helping our customers! You will be supporting one of our largest Client’s Customers while having great conversations. If you have a positive attitude, patience, strong computer skills, and the ability to solve problems, we want you!

Due to our business and operational expansion, we are looking for enthusiastic Customer Service Representatives with English to join our team.

Hybrid is defined as minimum of 1 day per week working from the office and maximum 4 days remotely. (Available after 6 months – Office based initially)

How can you make a difference?
• Provide customer support services via telephone.
• Achieve customer satisfaction, focusing on customers’ needs, offering the best solution.
• Resolve issues while providing the best services and products for our customers’ experience.
To join our team, you need:
• Good communication skills.
• Problem-solving skills.
• Good command of English language.
• Basic computer literacy.
• Positive attitude, strong work ethic and ability to work under pressure.
• Willingness to learn, develop and improve.
• Previous experience in Customer Service is considered a strong advantage but not a requirement.
Why join our team?
• Enhance your language skills.
• Highly competitive remuneration package.
• Remuneration package includes Base Gross Monthly Salary of 1600 BGN during probation period and 1800 BGN post probation period.
• Opportunity for Performance Incentive after the initial training period has been completed of up to 600 BGN Gross Monthly.
• Opportunity for Sales Through Service Incentive which is unlimited and can be earned in addition to base salary and Performance Incentive.
• 18 working days fully paid Induction Training and ongoing development, support, and mentorship.
What we offer:
• Competitive salary.
• Benefits – Employee assistance program, additional health insurance, Discounts, and perks.
• Bespoke training and detailed onboarding.
• Ongoing professional development.
• Career development opportunities and growth within the organization.
• Comfy office building and workspace.
Only short-listed candidates will be contacted.
If you feel positively challenged by this opportunity, don’t miss out! Training Classes are forming now! We have limited slots. So, apply now and SECURE your spot!