About the Role: 

Salary: €950 per month x 14 months + €450 x 12 months language bonus
Commerz Bank is a leading bank with a strong presence in Europe and we are looking for a German Speaking Customer Service Advisor to join our team in Porto. As a Customer Service Advisor, you will be responsible for providing excellent customer service to our German-speaking customers.
Responsibilities:
• Provide outstanding customer service via phone, email and chat to German-speaking customers.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Identify opportunities to promote our products and services to customers.
• Maintain accurate customer records and ensure compliance with data protection regulations.
• Work collaboratively with other departments to ensure a seamless customer experience.
Requirements:
• Fluency in German (both written and spoken) is essential.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and adapt to changes.
• Previous experience in customer service or related field is desirable.
Benefits:
• A gross salary of €950 per month x 14 months.
• A language bonus of €550 x 12 months.
• A performance bonus of up to €200 x 12
• Meal allowance of €176 per month x 12.
• Full-time contract (40 hours a week / 8 hours per day / 2 days off) Monday-Sunday.
• Hybrid working model after training has been completed
• Private medical insurance from day one.
• Gym discount, restaurant discounts, activities, and many other advantages.
If you are passionate about customer service and have a strong work ethic, we would love to hear from you. Please apply with your CV and cover letter in German.