Confidential Information
External Recruitment Agency
Requisition Form
General Information
Requested Date: 21st September
Requested By: Marta Ride
Recruitment Country: Cyprus
Campaign Name: PlayStation
Position Title: Advisor
Number of requested FTE: 1
Expected Start Date: 12th October
Recruitment Deadline: 5th October
Client Information
Client Name: PlayStation
Client Website: https://www.playstation.com/
Client Industry: Gaming
Project Type: Customer Support
Support Type:
Voice ☒ Chat ☒ Email ☒ Back Office ☐ Mixed ☐
Work Location
Country: Cyprus
Office Location: Larnaca
Office Address: Georgiou Griva Digeni 40, Larnaca, Larnaka 6046, Cyprus
Google Maps Link: https://maps.app.goo.gl/Gfvds8HRLaySo2MY7
Work Model: On-site ☒ Hybrid ☐ Remote ☐
Candidates Location Preference
☒ Local candidates
☒ Candidates willing to relocate
☒ EU Citizens
☐ Work Permit Holders
☐ Visa Sponsorship AvailableConfidential Information
External Recruitment Agency
Requisition Form
Relocation Package
Relocation supported?
Yes ☒ No ☐
Countries accepted: EU Citizens (only applicable to candidates outside Cyprus)
Transportation covered and amount:
☒ Flight
☐ Bus
☐ Train
☐ Mileage reimbursement
Accommodation Support
Option 1: €1500 relocation package awarded 2-3 weeks after start date – candidates must arrange
their own flight and accommodation.
Option 2: Reimbursement of flight (up to €300) and possibility of staying in Foundever accommodation
for up to 2 months (first month is free, second month €100) – candidates must book their own flight.
Note: If you wish to stay only for the first month, you will receive a refund of €300.
If you leave before the end of the second month, a daily fee of €13 will be deducted from the €300
refund.
Employment Details
Employment Type
Indefinite ☐ Temporary ☒ Fixed Term ☐
Contract Type: 2-year contract, with the possibility of an indefinite contract at the end of this period.
Probation Period: 6 months
Working Hours (weekly): 40
Shift Type
Rotational ☐ Fixed ☒ Night ☐ Weekend ☐
Operating Hours: Monday-Friday 11:00-19:30
Training Period: 5 weeks - Monday-Friday 10:00-18:45Confidential Information
External Recruitment Agency
Requisition Form
Salary & Benefits
Salary: €1350 gross, increased to €1400 after 6 months
Language bonus: €150 gross
Payment Frequency: Monthly
Variable Compensation
Performance Bonus: Uncapped amount based on KPI (average €250-300/month)
Payment Structure: Paid with salary at the end of the month
Candidate Requirements
Language1: Dutch Required Level: C2
Language2: English Required Level: B2
Minimum Education: High School Diploma
Professional Experience: Preferred, but not required
Relevant Skills
• Customer Service
• Technical Support
• Complaint Handling
• Troubleshooting
• Call Center Experience
• Problem Solving
Job Responsibilities
• Provide customer support across phone, email, and chat channels for console and network-related
issues.
• Key responsibilities include resolving PlayStation account matters (password resets, payment
processing, billing inquiries), troubleshooting account access, and escalating complex cases as needed.Confidential Information
External Recruitment Agency
Requisition Form
Recruitment Process
As our partner, you have the responsibility to ensure all candidates sent for validation have been
screened appropriately and are fully aware and in agreement with the requirements and conditions of
the position.
• Candidate validation (duplicate check) – sent to jobs.cyprus@foundever.com with the subject
Foundever | Agency recruitment process and the following information:
Name | Email Address | Phone Number | Project | Market | Start Date
• Candidates must complete the assessment available through the following link:
https://candidates.makipeople.com/933622cf-316c-4d39-a1e6-86f650737093/invitation
Environment: The test contains audiovisual and recording modules. Therefore, make sure it is
completed in a quiet place with limited background noise.
Passing grade: C1 in both Written and Spoken Proficiency.
Results must be requested via agency.recruitment@foundever.com. If candidates successfully
complete with assessment with a passing grade, their CV should be sent to
jobs.cyprus@foundever.com with the subject Foundever | Agency recruitment process, along with a
structured interview summary conducted by your team, to confirm the candidate has been properly
screened prior to submission.
• Successful candidates are invited for an interview with a Foundever recruiter, including live language
verification in Dutch and English.
Documents Required
• Candidate CV
• Passport / ID
• Work Permit/Residence Permit (for non-EU citizens)
• Diploma
• Criminal Record