German Customer Service Airline project – Athens

German Customer Service Advisor – Travel Booking Platform
Location: Athens, Greece (Onsite)
Start Date: 8th June 2026
Salary: €1550 gross per month + 14 salaries per year
Contract: Permanent, full-time

We are hiring German-speaking Customer Service Advisors for an established global travel booking platform based in Athens. If you love helping customers, enjoy problem-solving and have an interest in travel, this is a fantastic opportunity to build your career in a vibrant international environment.

What you’ll do

• Support German-speaking customers via phone + email
• Assist with flight bookings, ticket queries, cancellations and change
• Handle two customer channels simultaneously
• Stay calm under pressure and resolve issues confidently
• Recommend add-ons such as hotels, lounges, insurance or car hire when appropriate
• Deliver empathetic, high-quality service every time

What we’re looking for

• Fluent German (C1 – native level ideal)
• English B1+ for internal communication only
• Strong communication skills & customer empathy
• Able to multitask, stay organised and work calmly under pressure
• Tech-comfortable and quick to learn new systems
• Experience in travel booking, airline systems (Amadeus/Sabre/IATA) or customer service is a strong advantage

Shifts

• 5 days per week
• Monday–Friday between 09:00–21:00 (8-hour rotating shifts)
• Weekends: 11:00–19:30 on rotation

Benefits

• €100 monthly meal voucher
• Private health & life insurance after 1 month
• Transportation card provided
• Paid training: 4 weeks (including 2 weeks nesting)
• Permanent, indefinate contract with 14 monthly salary payments per year

All candidates who progress to offer stage must provide a clean Greek criminal record for HR clearance — we will guide you through this if successful.

If you're ready to build your career in the travel industry in beautiful Athens, we’d love to hear from you.

Apply today with your CV.