Job Description:
Location: Lisbon or Porto, Portugal, working from the office
Start date: ASAP
Hours: 40 hours per week, with rotating shifts across a 24/7 operation
Salary: €945 gross per month
Performance bonus: Up to €120 from your fourth month, based on performance
What’s included?
- €8.50 meal allowance per day worked
- Christmas and holiday bonuses, each equivalent to one month’s base salary
- 22 business days of annual leave
- Health insurance after six months
What you’ll be doing
- Supporting Airbnb guests and hosts by phone, chat and email
- Resolving customer queries and complaints with friendly, helpful responses
- Investigating issues, finding solutions and escalating cases when needed
- Helping resolve issues between users while keeping communication clear and professional
What we’re looking for
- Spanish at C2 level and English at B2 level
- Strong communication and problem solving skills
- A customer focused approach
- A high school diploma
- Availability to work rotating shifts and attend the Porto office
- EU citizenship, as specified for this campaign
Previous customer service experience is welcome, but not essential.
Interested? Send your CV and confirm your availability to start in October or November