Italian Speaking Customer Advisor

Italian Customer Advisor – Hybrid Role in Greece

We’re looking for fluent Italian speakers to join a premium travel brand as Customer Advisors based in Greece. If you're passionate about delivering exceptional service and want to work for an internationally recognised company offering exclusive luxury travel experiences, this could be your next career move.

Key Details

• Location: Greece – On-site or hybrid (based on performance)
• Contract Type: Indefinite (Full-time, permanent)
• Languages Required: French (C1) and English (B2)
• Salary: €1,050 gross/month + 10% performance bonus
• Welcome Bonus: €600
• End of year bonus €500
• 14 Salaries Per Year

Working Hours

• Low Season: Monday to Sunday, between 10:00 and 22:00
• High Season (June to August): Monday to Sunday, between 07:00 and 01:00
• Late shifts until 01:00 are fully remote (work from home)

Your Responsibilities

• Handle incoming customer interactions via phone, email, and chat
• Identify and assess customer needs to provide timely, accurate support
• Deliver high-quality information and solutions using internal tools
• Build trust and rapport through professional, clear communication
• Document all interactions in line with company procedures
• Meet performance goals for quality, case handling, and customer satisfaction
• Adhere to all internal processes, guidelines, and quality standards

What We’re Looking For

• Fluency in Italian (C1) and English (B2)
• Strong communication and interpersonal skills
• Ability to multitask and thrive in a fast-paced environment
• Customer-focused with a positive, problem-solving mindset
• Proficient with basic computer applications and tools

Employee Benefits

• Indefinite contract with 14 salaries per year
• Daily meal voucher via Up Hellas Mastercard
• Private health insurance (including dental and optical care)
• Mobility programme for career growth
• Access to a free corporate gym, well-being activities & rooftop cinema with Acropolis views
• Regular employee events and a supportive, multicultural environment

If you’re ready to build a meaningful career in customer experience while working with a globally recognised brand in the travel industry, we want to hear from you!